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Remote Maintenance Solution for More Service in Grinding, Pelleting and Conditioning

A certified and consistent security concept creates trust. The industrial, cloud-based solution with its globally distributed servers not only ensures the availability of remote maintenance, but also logs all connections. This allows each access to be tracked by automatically generated connection reports. The exchanged information is transmitted encrypted and only authenticated users can connect to the router.

Michael Lantz

Electrical Engineer Automation and Control Systems
Amandus Kahl GmbH & Co. KG.
Any company that sells machines and plants on international markets needs instruments for an efficient service. The Kahl Group, which offers plants and production facilities for processing, conditioning and pelleting, relies on a remote maintenance solution.

Amandus Kahl has been relying on remote maintenance for many years in order to ensure optimum service for its many international customers: “We mainly use the eWon and Talk2M solutions for remote access to the plants we build,” explains Michael Lantz, who is also responsible for electrical design at the company’s headquarters in Reinbek near Hamburg.

The service technician uses the Talk2M service portal for access to the remote plant. A certified and consistent security concept creates trust. The industrial, cloud-based solution with its globally distributed servers not only ensures the availability of remote maintenance, but also logs all connections. This allows each access to be tracked by automatically generated connection reports. The exchanged information is transmitted encrypted and only authenticated users can connect to the router.

Remote maintenance is very important for anyone servicing as many plants as Amandus Kahl. For this reason, the company uses the paid variant with the corresponding availability guarantee. It also provides advanced management for managing a larger number of users and devices.

Amandus Kahl also provided remote maintenance before – from analogue modems and teleservice adapters to its own VPN router, Kahl had already tried out a lot over the decades. Customers also sometimes use other systems, which is not always easy: “Many of these systems block each other – sometimes we have several virtual operating systems on one computer and as soon as the customer changes the IT configuration on site, nothing may work anymore,” says Lantz.
That is why he also campaigns for the use of a state-of-the-art system among Amandus Kahl customers: “Here we have a sophisticated user management system so that the end customer can also benefit from the advantages of remote access. We can grant him defined access rights and do not have to worry that someone will change any parameters. Our service staff have an overview of all plants and can provide advice and assistance even from home, when they are on standby.”

“We want to make our plants fit for Industry 4.0,” says the electrical engineer. This means that remote maintenance is no longer only used in the event of a problem, but will in future be used to offer the customer additional added value. “By incorporating more sensors and analysing the collected data, we want to optimise the processes sustainably,” says Lantz.

“We want to make our plants fit for Industry 4.0.

We also suggest you to read our previous article titled "R&D AND INNOVATION IN FEED TECHNOLOGIES".

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